Isuzu announces six-year warranty
May 8, 2019
The updated Isuzu D-Max ute and MU-X SUV will gain a six-year warranty, six years roadside assistance and seven-year capped price servicing from 1 May 2019.
Isuzu Ute Australia has boosted warranty, roadside assistance and capped priced servicing coverage on all new vehicles sold after 1 May 2019. The extra customer care packages coincide with the arrival of the updated model year 2019 D-Max ute and MU-X SUV, which have had a subtle visual makeover and equipment changes.
All new Isuzu D-Max and MU-X vehicles will gain six-year/150,000km warranty coverage (up from five years/130,000km), service price protection for seven years and 105,000km (up from five years and 75,000km), and roadside assistance for six years instead of five. While some other brands offer an unlimited kilometre warranty, Isuzu says it capped coverage at 150,000km because research showed its customers travelled just 20,000km each year on average.
The cost of routine maintenance on the D-Max and MU-X at 12 months/15,000km intervals is as follows: $350 12 months/15,000km, $450 2 years/30,000km, $500 3 years/45,000km, $450 4 years/60,000km, $340 5 years/75,000km, $1110 6 years/90,000km, $400 7 years/105,000km.
Isuzu research also shows 77% of customers are private buyers or small business owners (ABN holders). By comparison, the top-selling Toyota HiLux and Ford Ranger have a higher proportion of fleet sales.
Most other brands offer roadside assistance renewals only if the vehicle is serviced within their dealer network. However, Isuzu’s roadside assistance offer covers the car for six years as long as the vehicle has been well maintained – whether that has been inside or outside the Isuzu dealer network. The complimentary roadside assistance coverage is also transferable to the next owner of the car if sold within the six-year period.
The Isuzu warranty boost is yet another move towards better consumer protection following the Australian Competition and Consumer Commission (ACCC) investigation into the car industry. In April 2019, Nissan became the last car manufacturer in the Top 10 to increase its warranty coverage from three years to five. Kia remains the only brand in the Top 10 with a permanent seven-year warranty, although Mitsubishi, Honda and Holden have offered seven-year warranty deals during special promotional periods.
Article by Joshua Dowling, National Motoring Editor.